Frequently asked questions

Small shops and traders in Saudi Arabia: groceries, mobile and electronics shops, perfume and abaya shops, hardware stores, wholesalers with a counter, and anyone who sells, buys and keeps stock.

Most shops are selling on the first day. Add your items and customers, connect a receipt printer, and you’re ready. You can set up ZATCA later.

Yes. Our team can load your item list, customers, suppliers and opening balances from an Excel sheet when you start.

Your 14-day trial ends without charge. Subscribe to keep going; everything you entered during the trial stays.

Included in every plan. Phase 1 and Phase 2 are never sold as an add-on.

Yes. You can sell and print receipts without a VAT number, and switch on e-invoicing the day you register.

Once, to get a one-time code during setup. After that, Sawwy talks to ZATCA for you.

Issue a credit note from the invoice. Reported invoices can’t be deleted, by law, and Sawwy keeps that rule for you.

Any recent browser on a computer, tablet or phone. You can install it on a phone or tablet like an app.

Standard 80 mm receipt printers and USB or Bluetooth barcode scanners that type like a keyboard. Ask us before you buy and we’ll check your model.

No. Cashiers can sell, quote, deliver and take payments. Costs, purchases, reports and settings are for managers only.

Fully. Each user chooses Arabic or English, and documents print in both.

Only the people you add as users. Each business has its own separate database. Read the privacy policy for how we handle personal data.

Yes. Every report and list downloads as Excel or PDF, and we’ll give you a full export if you leave.

Pay by mada, Visa, Mastercard or Apple Pay, or by bank transfer for yearly plans. A tax invoice is emailed for every payment.

Yes. Your plan stays active to the end of the period you paid for.